ChargePilot Installer

Streamlining the workflow for electricians to set up electric charging stations at new sites. The installer would impact continued savings of €553,000 over three years.

Overview

Due to a complex process, electricians cannot independently set up electric charging stations. This inefficient process burdened the implementation team, leading to increased workload and slower deployment times.

My team and I built a responsive web app that simplified the installation process for electricians. The app eliminated the need for manual paperwork and streamlined communication with the implementation team, reducing installation time and improving overall efficiency.

My Responsibilities

Brainstorming and ideation with internal stakeholders.
Developing technical documentation to support developers, covering topics such as error handling, translations, mandatory fields, and input field values.
Conduct usability testing sessions with core users.

Tools

Figma
Miro
Confluence
Hotjar
Appcues
Zoho/ Microsoft Forms

Research

A Key Highlight of this project was my opportunity to accompany the Implement team and electricians during 6 site commissioning.

Major Problems

Incomplete installation protocol (Paperwork)

Due to complex forms, electricians often fail to fully or accurately complete installation protocols.

Lack of Automation and Synchronization

There was no system in place and no synchronization between existing applications

No status visibility

Limited visibility into the status of controllers caused delays and miscommunication during setups.

Improper planning

Electricians often arrived unprepared for commissioning and frequently required assistance from the Implement team, leading to delays.

Problem Statement

The traditional process of installing charging stations lacks efficiency and scalability. Electricians often struggle to set up charging stations independently due to complex procedures and insufficient real-time information.

Manual data entry into the ChargePilot Admin UI is time-consuming and error-prone. These inefficiencies lead to delays, increased costs, and challenges in scaling operations effectively.

The Benefits

By empowering electricians to set up sites independently, we streamlined operations and significantly reduced costs, aligning with our business goals.

2024

Sites: 1,600

Cost per site setup: €700

Potential cost savings: €70/site

€112,000

2025

Sites: 2,500

Cost per site setup: €700

Potential cost savings: €70/site

€175,000

2026

Sites: 3,800

Cost per site setup: €700

Potential cost savings: €70/site

€266,000

Potentially saving over €553,000 three years 🎉

Brainstorming to define Product Goal

I facilitated collaborative sessions with internal (The Implement Team) and external (Electricians) stakeholders to define the optimal user experience for electricians to install charging stations independently.

Refinement 1

Pain points

Due to technical constraints, the Implement team had to create the site in the admin panel.
Electricians have to go through 6 steps to complete the process in the installer.

Refinement 2

Solutions

The backend team found a technical solution to help electricians start setting up sites themselves.
Collaborating extensively with internal stakeholders reduced the setup steps from six to four.

Usability Testing Round #1 with wireframes

Moderated interviews - 5 electricians and 3 implement users
Language - German and English

Key Insights

1. Complicated input fields

2. Complex navigation

3. Dependency on controller status

4. No data sync between different devices

5. Cluttered User Interface

6. Missing accountability

Hi-Fi Designs

UI Components

The UI components used to build the Installer were part of the DesignGrid, a design system developed and maintained by the design team @ The Mobility House.

Configuration Overview

Site Details

Site Setup

Charging Station Details

Installation Protocol

Controller Status

Usability Testing #2 & #3

During 3 usability tests, I asked questions that answer a fundamental question: does this tool actually help electricians set up sites faster? And if not, why?